Technical Customer Service

If you often catch yourself humming the periodic table song or can cite the 3 laws of Einstein without missing a beat, then you’ll feel right at home working at Bronkhorst. This place is science-geek heaven!

About Bronkhorst

Bronkhorst develops and manufactures smart, sustainable and customer-specific low-flow fluid handling solutions. Our precise and reliable mass flow meters and controllers for liquids and gases find their way into laboratories, test-benches, machinery and a wide variety of industries the world-over.

First established in 1981 and named after the nearby picturesque little village of Bronkhorst (which is said to be the smallest city in the Netherlands), today this family-owned company has some 600 employees over 15 global branches throughout Europe, Asia, and North America.

Despite the company’s rapid and continued growth, Bronkhorst still maintains its family values and a supportive work culture that is the envy of others.

Your Benefits

Bronkhorst offers the excitement and culture of a company at the cutting edge of flow and metering solutions with the security of a well-established, family-owned international company.

In this role, you will work from our USA Bethlehem PA head office, and enjoy:

A competitive salary
John Hancock 401(k) plan (employer match of 3% of your salary) and 100% vesting.
A Blue Cross Health Benefits package (including dental and vision)
Paid Time Off (PTO)—up to 2 weeks per year
Paid Public Holidays—12 days per calendar year
And a host of other benefits that make coming to work a pleasing experience!

What the Job Looks Like

As a Bronkhorst USA CSR, you’ll be in the thick of it, supporting customers with technical advice and assistance to help them to efficiently find the best instrumentation and solutions for their fluid and flow meter applications.

Each day will be filled with variety, with no time to get bored.

You’ll be a critical link in a team of like-minded individuals. Bronkhorst only employs the best people who are passionate about delivering exceptional service and not letting customers down. This means you’ll be surrounded by a global team of very smart people equally committed as you are to delivering innovative solutions and world-class customer service.

In any given day you’ll:

Respond to questions from customers and from within the internal sales teams
Prepare quotes and orders
Provide post-sale support (delivery status, returns, exchanges and the like)
Technical assistance (you will be surrounded by a team of experts for those you don’t know the answer)
Roll up the sleeves and jump in to help the team as required

Qualifications and Experience

You must have an affinity for customer service and have had exposure to industrial instrumentation or flow control solutions heavy industry (oil, gas, chemicals, pharma, food, medical and the like).

You need to be smart and detailed enough to manage complex sales and speak confidently to senior executives.

It’s also a huge plus if you have a genuine interest in chemistry and physics and how they apply to fluids. You will also have:

An associate or Bachelor’s degree in a technical discipline
At least five years customer service experience (ideally working in a comparable industry)
Exposure to enterprise software (ERP or CRM)
A reasonable level of comfort with senior buyers and engineers

I'm interested! How do I get started?

Apply to: [email protected]

PLEASE NOTE - To be considered, all applicants MUST include:

An updated resume
Brief cover letter describing why you meet the qualifications for our position is required to be considered
Salary requirement

If you are selected to receive an offer of employment with our company, your employment may be contingent upon the successful completion of work references and other background checks.

We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request.

Thank you for your interest in our position. We appreciate the time you have taken to apply with us.

EOE, M/F/D/V.