Bronkhorst RMA portal
In the video we explain our RMA (Return Merchandise Authorization) process. This process makes it very easy for you to send your devices to us for calibration, service, etc. At the same time, you always have real time information about the status of your return shipment.
Safety information for the return of instruments and components (Decontamination Statement)
This document is used for gathering safety information for the return of instruments and components. The customer bears the responsibility for the health and safety of all who come into contact with the returned item(s). This responsibility spans from the users own personnel, through shipping agents, to Bronkhorst Goods In and our Service Personnel who come into contact with the instrument and its components. Any contamination of the instrument and components, even if it has been removed, must be made known, and the declaration on contamination must always be filled out.
FAQ for your returns:
How do I send my instrument back to you?
Please use the link to our support.bronkhorst.com RMA-portal, to start the returns process. This link will guide you through the returns process, including decontamination of your instrument. If you do not wish to use the benefits of our RMA portal, you can download the decontamination form in our downloads section under RMA and send your instrument back to us.
Where do I send my instrument?
All instruments have to be sent to your nearest service offices. In this list you can see your nearest service and calibration facility.
Does Bronkhorst collect my instrument(s)?
It is the customers responsibility to send the instrument(s) to us and arrange their own courier. We do not offer a collection service. After services we do organize the returns.
What type of service do you offer?
For all Bronkhorst equipment we offer calibration- & repair services. For all non Bronkhorst equipment we only offer "As-Found"- calibration services.
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What type of calibrations do you offer?
We offer an ‘as found' calibration and an ‘as left’ calibration.
- ‘As Found’ = We perform a calibration check on the instruments’ current calibration state, as it is ‘found’. A certificate is supplied to show the instruments deviation.
- 'As Left’ = The instrument will be put back into premium calibration regardless and will meet the stated accuracy as it ‘left’ the factory.
How much does it cost ?
We can always provide you with an upfront quotation for your instrument(s). Please contact your local service office for prices and remember to always include the serial number(s) of the instruments you wish quoting for.
What if my instrument is damaged beyond repair?
This is an unusual circumstance as we can almost always fix the most damaged instruments. We will always inform you of any additional costs before carrying out any work. In the unfortunate event a repair of a damaged instrument does not make any economic sense, we will provide you a quotation for a new instrument. In these cases, any service / inspections fees would also be waived.